Buy CryptoMarketsSpotFuturesPLTREarnEvent CenterRewards Hub
More
$1,000,000 TradFi Gala
Sign Up
OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buyOTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy
Learn/Trading Guide/User Guide/How to Subm... OTC Ticket

How to Submit an OTC Ticket

Author: MEXC
Jul 16, 2025MEXC
0m
#Basic#Beginners
GRAM(prev.Toncoin)
GRAM$1.391-1.55%
Stupid Faces
UPID$0.13784+589.20%
Pi Network
PI$0.08346+0.79%

OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy cryptocurrencies or prepare to sell cryptocurrencies for fiat currency, you need to use OTC trading.

If you encounter any issues while using OTC trading on the MEXC platform, you can go to the ticket submission page to fill out and submit the corresponding information. The MEXC OTC customer service team will respond to you within 24 hours via email.

1. On the Website


Open the MEXC official website homepage and log in to your personal account. Scroll down to the bottom of the page and click on [Submit an Enquiry] under "User Support" to enter the corresponding page.



Click on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


2. On the App


Open the MEXC App and log in. On the homepage, tap on [More] and select [Submit a Request] under "Support."

On the ticket submission page, tap on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, consultation, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.

Market Opportunity
GRAM(prev.Toncoin) Logo
GRAM(prev.Toncoin) Price(GRAM)
$1.391
$1.391$1.391
-0.07%
USD
GRAM(prev.Toncoin) (GRAM) Live Price Chart

Popular Articles

View More
Toncoin (GRAM) Price Prediction July 2026: Can It Break $1.90?

Toncoin (GRAM) Price Prediction July 2026: Can It Break $1.90?

Toncoin just changed its name. On June 15, 2026, the token traders knew as TON became GRAM, closing the loop on a rebrand that traces all the way back to Telegram's original 2018 whitepaper. That

Author: Emma Williams
What is TON Coin? The Complete Guide to The Open Network Features, Tokenomics & Future

What is TON Coin? The Complete Guide to The Open Network Features, Tokenomics & Future

In the rapidly evolving landscape of blockchain technology, The Open Network (TON) emerges as a groundbreaking fifth-generation blockchain that promises to bridge the gap between cryptocurrency and

Author: MEXC
What is Blockchain? A Beginner's Guide to How It Works and Real-World Applications

What is Blockchain? A Beginner's Guide to How It Works and Real-World Applications

In today's rapidly evolving digital landscape, blockchain technology has emerged as one of the most revolutionary innovations since the internet itself. This comprehensive guide will walk you through

Author: MEXC
TON Ecosystem Surge: MEXC Kicks Off Million-Dollar TON Giveaway For Summer Celebration

TON Ecosystem Surge: MEXC Kicks Off Million-Dollar TON Giveaway For Summer Celebration

The blockchain world is once again shifting, and the TON ecosystem is rapidly emerging as a market focal point. With a surge in user growth, ecosystem expansion, and rising token value, every move

Author: MEXC

Hot Crypto Updates

View More
Telegram to Integrate a Crypto Wallet for Over 1 Billion Users: A Major Step Toward Mainstream Blockchain Adoption

Telegram to Integrate a Crypto Wallet for Over 1 Billion Users: A Major Step Toward Mainstream Blockchain Adoption

Pavel Durov, the founder of Telegram, has announced plans to integrate a non-custodial cryptocurrency wallet directly into the Telegram app. The new wallet will allow users to send and receive

Author: Nguyen Rin Hoang
Gold Price Breaks $5,000! 2026 Gold Price Per Gram USD Analysis & Best Entry Points

Gold Price Breaks $5,000! 2026 Gold Price Per Gram USD Analysis & Best Entry Points

Gold breaks historic $5,000/oz barrier in 2026! Comprehensive analysis of gold price per gram USD 2026 trends, technical targets at $5,200, and optimal entry strategies. Learn how to trade XAUT on

Author: MEXC
2026 Ultimate Guide to Gold Gifting: Which Offers Better Value—PAXG, XAUT, or Physical Gold Bars?

2026 Ultimate Guide to Gold Gifting: Which Offers Better Value—PAXG, XAUT, or Physical Gold Bars?

Discover why smart gifters in 2026 choose tokenized gold (PAXG, XAUT) over physical bars. Learn about fractional ownership, instant transfers, transparent verification, and why MEXC offers the best

Author: MEXC
How Much Is a Gram of Gold?

How Much Is a Gram of Gold?

Gold Price Per Gram Today (10 November 2025) As of 10 November 2025, the price of gold per troy ounce is $3,997.45 USD. Since one troy ounce equals 31.1035 grams, the price per gram is approximately

Author: MEXC

Trending News

View More
TON Treasury Files $420.69M Meme-Themed Investment Plan

TON Treasury Files $420.69M Meme-Themed Investment Plan

TON Treasury has filed a $420.69 million meme-themed shelf registration, aiming to invest in tokens and bolster the Telegram AI ecosystem. This move signals a unique approach to funding innovation, bl

MEXC On-Chain Observation Daily: Consensys Delays IPO Plan to Autumn 2026 at the Earliest

MEXC On-Chain Observation Daily: Consensys Delays IPO Plan to Autumn 2026 at the Earliest

On May 15, 2026, the US Senate Banking Committee passed the CLARITY bill, Winklevoss Twins invested 100 million USD in Gemini via Bitcoin, Coinbase became the official USDC treasury deployer on Hyperl

TRON Transactions Break 15 Billion as Network Scale Grows

TRON Transactions Break 15 Billion as Network Scale Grows

TRON transactions have crossed 15 billion as the network gains index recognition, strong account growth, and deep stablecoin payment activity.

Lawson Stablecoin Payment Pilot Tests Japan Retail Checkout

Lawson Stablecoin Payment Pilot Tests Japan Retail Checkout

Lawson is testing stablecoin payments at Tokyo stores, using POS barcode checkout with JPYC, USDC, and USDT to explore retail settlement.

Related Articles

View More
MEXC Fees Explained: Complete Trading, Futures & Withdrawal Fees Guide

MEXC Fees Explained: Complete Trading, Futures & Withdrawal Fees Guide

Whether you are an experienced cryptocurrency trader or just getting started, understanding trading fees is essential to navigating the market and improving your trading experience. MEXC, a leading gl

Author: MEXC
What Is MEXC Earn？

What Is MEXC Earn？

1. What is MEXC Earn?MEXC Earn is a one-stop product launched by MEXC to help users discover a variety of token-holding earning opportunities. It covers flexible savings, fixed savings, and on-chain e

Author: MEXC
How To Sign Up for a MEXC Account

How To Sign Up for a MEXC Account

The steps to sign up for a MEXC account are identical for both iOS and Android users. Here, we provide a demonstration of the process using the iOS interface.Open your MEXC App. For new users, the fir

Author: MEXC
How to Download MEXC App? Android, iOS & Latest Version Guide

How to Download MEXC App? Android, iOS & Latest Version Guide

Key Takeaways: MEXC app download is available for Android (APK), iOS, and through official app stores with zero trading fees Download MEXC APK directly from mexc.com or install via Google Play Store a

Author: MEXC
Sign Up on MEXC
Sign Up & Receive Up to 10,000 USDT Bonus
Is Your Stablecoin Truly Safe?
Is Your Stablecoin Truly Safe?Is Your Stablecoin Truly Safe?
Know the risks of USDT, USDC, OpenUSD & USD1